Delivery & Returns

Store status: WILD ANNEX is currently preparing to accept orders. The UK delivery options below reflect our present checkout setup. We will confirm the return-carriage arrangements before opening checkout.

Delivery

We currently offer UK delivery. Standard delivery is £4.99, or free when the order value is £50 or more, with a stated transit time of 3–5 business days. Express delivery is £6.99, with a stated transit time of 1–2 business days. These are carrier transit estimates, not a promise that every order will arrive within that period. The available service, total charge and estimated delivery date are shown before you place an order at checkout.

International shipping rates exist in our settings but international markets are not currently open. We will only accept an order where a delivery option is offered at checkout. Unless we agree a different period with you, goods must be delivered within 30 days of your order. If a delivery is delayed or a parcel arrives damaged, email sales@wildannex.com with your order number. Photographs can help us investigate damage, but are not a condition of your legal rights.

Changing your mind

For most goods bought online, you may cancel without giving a reason by telling us within 14 days after you receive the goods (or the last item in a split delivery). Email sales@wildannex.com or use the optional form below. You then have a further 14 days to send the goods back. You do not need our permission to exercise your cancellation right.

You may inspect an awning as you would in a shop. We may make a lawful deduction if handling beyond that needed to establish its nature, characteristics and function has reduced its value. Opening a box alone does not remove your cancellation right.

Return carriage before launch: We have not yet finalised who pays the direct cost of a change-of-mind return, including any bulky-item courier charge. We will publish that information, and any required likely cost for items that cannot normally be returned by post, before accepting orders. For now, please do not treat this page as a final return-postage quote.

Refunds

After a valid cancellation, we will refund the price paid and the cost of our least expensive standard outward delivery service. We do not have to refund any extra paid for an upgraded delivery service. We will refund using the original payment method, unless you expressly agree otherwise, within 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier.

Faulty or misdescribed goods

Your statutory rights under the Consumer Rights Act 2015 are separate from the change-of-mind cancellation right. If an item is faulty, not as described or not fit for purpose, contact us at sales@wildannex.com with your order number. A manufacturer warranty does not replace or reduce those rights. We will arrange an appropriate remedy and will not make you bear reasonable return costs for a valid fault claim.

Optional cancellation form

To: WILD ANNEX, sales@wildannex.com
I hereby give notice that I cancel my contract for the sale of the following goods: [goods].
Ordered on: [date]. Received on: [date].
Name: [your name]. Address: [your address].
Date: [date].

You can simply email us instead; this form is optional. For order help, see our Contact page.